Shipping and Return Policy
Shipping Policy
Shipping charges are computed at checkout and are based on the total weight of your order with a $7.95 charge for orders under $79.00. Additional shipping charges may be applied for residential limited access locations when applicable.Ā
For items with Free Shipping:
- Free shipping applies toĀ Contiguous US orders only. An additional shipping charge will be applied to orders outside the Contiguous US.
- Orders over $79.00, except for products where additional shipping is stated in the product description, is free via the shipping service of PetStepĀ®’s choice.
- We ship internationally. Call for a freight quote to your location:Ā 877-272-1707. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
- Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost. If you have any questions regarding freight/tracking donāt hesitate to contact us: 877-272-1707
- In-stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at 877-272-1707Ā with any questions regarding lead times
Return Policy
- We love our ramps, and we are confident that you will love them too, but if you decide to return your PetStepĀ® Ramp we accept returns on products that have been purchased over the last 30 days.
- All returns require a Return Authorization:Ā returns shipped without authorization will be refused.
- There is no restocking fee as long as the product is in like-new condition with all parts and packaging.
- HandiProducts does not cover any of the return costs. HandiProducts is not responsible for any lost or damaged return packages.
- Call 877-272-1707Ā to request a Return Authorization number.
We want you to be so happy that you wag your tail! And to know all about PetStep. If you have any questions, just do what I do and bark real loud! That gets everyone’s attention.