Shipping Policy

Shipping charges are computed at checkout and are based on the total weight of your order with a $7.95 charge for orders under $79.00. Additional shipping charges may be applied for residential limited access locations when applicable. 

For items with Free Shipping:

• Free shipping applies to Contiguous US orders only. An additional shipping charge will be applied to orders outside the Contiguous US.
• Orders over $79.00, except for products where additional shipping is stated in the product description, is free via the shipping service of PetStep®’s choice.
• We ship internationally. Call for a freight quote to your location: 877-272-1707. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
• Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost. If you have any questions regarding freight/tracking don’t hesitate to contact us: 877-272-1707
• In-stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at 877-272-1707 with any questions regarding lead times

Return Policy

• We love our ramps, and we are confident that you will love them too, but if you decide to return your PetStep® Ramp we accept returns on products that have been purchased over the last 30 days.
• All returns require a Return Authorization: returns shipped without authorization will be refused.
• There is no restocking fee as long as the product is in like-new condition with all parts and packaging.
• HandiProducts does not cover any of the return costs. HandiProducts is not responsible for any lost or damaged return packages.
• Call 877-272-1707 to request a Return Authorization number.