Shipping and Return Policy

Shipping Policy

Shipping charges are computed at checkout and are based on the total weight of your order with a $7.95 charge for orders under $79.00. Additional shipping charges may be applied for residential limited access locations when applicable. 

For items with Free Shipping:

  • Free shipping applies to Contiguous US orders only. An additional shipping charge will be applied to orders outside the Contiguous US.
  • Orders over $79.00, except for products where additional shipping is stated in the product description, is free via the shipping service of PetStep®’s choice.
  • We ship internationally. Call for a freight quote to your location: 877-272-1707. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
  • Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost. If you have any questions regarding freight/tracking don’t hesitate to contact us: 877-272-1707
  • In-stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at 877-272-1707 with any questions regarding lead times

Return Policy

  • We love our ramps, and we are confident that you will love them too, but if you decide to return your PetStep® Ramp we accept returns on products that have been purchased over the last 30 days.
  • All returns require a Return Authorization: returns shipped without authorization will be refused.
  • There is no restocking fee as long as the product is in new, unused condition with all parts and packaging. Ramps that we evaluate to have been returned in used condition will be assessed a charge up to 75% of the initial purchase price.  Providing a return authorization and accepting a used ramp return is at our sole discretion.
  • HandiProducts does not cover any of the return costs. HandiProducts is not responsible for any lost or damaged return packages.
  • Email customer.service@petstep.com to request a Return Authorization number.
Willa the PetStep Dog
We want you to be so happy that you wag your tail! And to know all about PetStep. If you have any questions, just do what I do and bark real loud! That gets everyone’s attention.